Refund policy

FHI Heat accepts items purchased on fhiheat.com for a full refund that meet the following conditions:

• Products were NOT purchased using Amazon Buy With Prime. These items follow a different return process described below.
• Customers must contact FHI HEAT to request a Return Merchandise Authorization (RMA) using the following link - RMA Request
• Products must be returned in original, new and unused condition with all original packaging and accessories including any bonus/promotional items that were received as part of a qualifying promotion. FHI Heat reserves the right to reduce the amount of any refund by the retail value of missing accessories or bonus/promotional items.
• Products must be must be returned within 14 days of receipt at the customer's expense. Note that shipping and handling fees are nonrefundable.

Refunds will be issued in the same method as the original method of payment. Products sent to FHI Heat that are not eligible for return will be returned to customer at customer's expense.

Amazon Buy With Prime

Items purchased using Amazon Buy With Prime can generally be returned within 30 days of delivery. Follow these steps to process a return:

1. Open the order confirmation email and choose View Order.
2. Choose Order Details to see the order details page.
3. Choose Return on the order details page.
   Note: The Return button appears only after the order is delivered.
4. Enter any additional information about the return, such as the reason for the return.
5. Confirm the estimated refund amount and summary of the return details to create the return.
   When the return has been created, a return confirmation email is sent.
6. From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.
7. Drop the return off at the location listed on the return label.